Privacy and Cookies Policy

Cache4 IT Solutions Ltd
Privacy Policy and Cookie Policy
May 2018

Background

Cache4 IT Solutions Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account”
means an account required to access and/or use certain areas and features of Our Site;

“Cookie”
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12 below;

“Our Site”
means this website, cache4itsolutions.co.uk;

“United Kingdom and EU Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015;

“We/Us/Our”
means Cache4 IT Solutions Ltd, a limited company registered in England under 09456480, whose registered address is Seavorchartered, Unit Gb Clifford Court, Cooper Way, Parkhouse, Carlisle, England, CA3 0JG and whose main trading address is McKnight House, Junction Street, Carlisle, Cumbria, CA2 5WH.

Information About Us

Our Site, www.cache4itsolutions.co.uk, is owned and operated by Cache4 IT Solutions Ltd, a limited company registered in England under 09456480, whose registered address is Seavorchartered, Unit Gb Clifford Court, Cooper Way, Parkhouse, Carlisle, England, CA3 0JG and whose main trading address is 38 Hether Drive, Lowry Hill Road, Carlisle, CA3 0ES. Our VAT number is 213 1874 32.

Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites linked from Our Site. We have no control over how your data is collected, stored or used by other websites and advise you to check their privacy policies before providing any data.

What Data Do We Collect?

Some data is collected automatically, and some only when you voluntarily submit it. We may collect:

Name
Date of birth
Gender
Business/company name
Job title
Profession
Contact information (email, telephone numbers)
Demographic information (postcode, preferences, interests)
IP address (automatically collected)
Browser type and version (automatically collected)
Operating system (automatically collected)
URL activity (referring site, actions on Our Site, exit site)
Voice recordings

How Do We Use Your Data?

We use your data to provide and improve our services, including:

Managing your Account
Providing access to Our Site
Personalising your experience
Supplying products and services
Responding to communications
Sending emails/newsletters (if subscribed)
Market research
Improving Our Site

We may also use your data for marketing purposes where permitted by law, always in compliance with GDPR.

Call Recording

We record customer service calls for quality assurance, training, and record keeping. Recordings are kept for 6 months and can be requested or deleted by contacting us.

How and Where Do We Store Your Data?

Data is stored securely within the EEA and only kept as long as necessary. We take appropriate security measures to protect your data, but transmission over the internet is not completely secure.

Do We Share Your Data?

We may share data with service providers, legal authorities, or during business transfers. All third parties must handle your data securely and only as instructed.

We use first-party and third-party cookies to improve user experience and analyse site usage. You can control cookies via your browser settings.

Example cookie:

NID (google.com) – stores Google preferences

Your Rights Under GDPR

You have the right to:

Access your data
Request correction
Request deletion
Object to processing
Restrict processing
Withdraw consent

Email: info@cache4.co.uk
Phone: 01228 812614
Address: 38 Hether Drive, Lowry Hill Road, Carlisle, CA3 0ES

Changes to This Policy

We may update this policy from time to time. Changes will be posted on Our Site.