IT Support · Friendly & Proactive
Small business
IT support that
keeps you moving
Managed Security & Support combines our managed security foundation with reliable day-to-day IT help and ongoing Microsoft 365 management, so your team has somewhere to turn whenever they need support.
Online & ready to help
What good IT support should give you
IT support without the
usual hassle
When your IT stops working, even a small problem can quickly become a big distraction. A slow laptop, email issue or software problem can interrupt the day and take people away from the work they should be doing.
For a small business, there often isn't an internal IT team waiting to sort things out. That can leave the owner or another member of the team trying to fix problems themselves, wasting time and never quite knowing whether the underlying issue has really been resolved.
Managed Security & Support gives your team somewhere to turn when they need help, alongside the security, monitoring and maintenance already working in the background. It also gives you ongoing support with Microsoft 365 and the wider IT environment. The aim is simple: fewer IT distractions and more time to run your business.
Help when something goes wrong
When someone has an email, software or device problem, they have
somewhere to turn for practical IT help.
Practical remote IT support
Many everyday IT problems can be dealt with remotely, helping your
team get back to work without unnecessary disruption.
We help manage the day-to-day Microsoft 365 issues and administration that can otherwise end up taking time away from your team.
Ongoing IT management
Good IT support is more than fixing things when they break. It is about
helping to keep your technology working properly day to day.
01
Keep your team working
Remote helpdesk support and day-to-day assistance when users have IT problems.
02
Support without paying per ticket
Your team can get day-to-day remote IT help when they need it, without being charged for each individual support request.
03
Keep Microsoft 365 managed
Day-to-day Microsoft 365 administration and support, including the routine changes and user management your business needs.
04
Help manage the wider IT picture
Liaison with relevant third-party suppliers where needed and within the agreed scope.
What's included
Managed IT support, without the complexity
Managed Security & Support builds on our security-first foundation with day-to-day remote IT help, ongoing
Microsoft 365 management and support for the wider IT environment.
£49 per user / month, including Managed Security Essentials
Includes everything in Managed Security Essentials, plus day-to-day remote IT helpdesk support, Microsoft 365 management,
user onboarding and offboarding, and more predictable support costs
Microsoft 365 management fee applies based on team size.
Is Managed Security & Support right for you?
More than cyber security
IT support when your team needs it
Managed IT support makes sense when technology is starting to take up time that should be spent running your business. If any of these sound familiar, it may be time to get some help.
It could be right for you if
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You or your team regularly lose time dealing with IT problems
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Staff don't have a clear place to go when they need IT help
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You regularly need help managing Microsoft 365, users or devices
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The same IT problems keep coming back
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You would rather have ongoing IT support than pay for individual support tickets
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You want one IT provider who can help manage the wider technology picture
We have used Cache4 for several years now. When we had to set up staff to work from home quickly, Cache4 took it in their stride and helped us overcome every challenge. I would recommend them without hesitation as a company who are a pleasure to deal with and whose charges are reasonable.
MK
Malcolm Roberts
LPA NOW
01
Free Discovery Call
We talk through how your business works, what's causing problems and what you need from your IT support.
02
Review & Agree the Right Setup
We identify the users, devices, Microsoft 365 services and other technology that needs supporting, check the security foundations are in place, then agree the right scope and any setup work needed first.
03
Onboard & Support
Once everything agreed is onboarded, your team has a clear route for day-to-day IT help while we manage the supported environment and Microsoft 365 in the background.
How it works
From IT headaches to properly supported
We keep it straightforward. We understand how you work, agree what needs supporting, then get everything set up so your
team knows exactly where to turn when they need help.
FREQUENTY ASKED QUESTIONS
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Ready to spend less time dealing with IT?
Book a free Discovery Call and we'll talk through what's causing problems, how your IT is currently supported and whether Managed Security & Support is the right fit for your business.
No jargon. No hard sell. Just a straightforward conversation about what your business needs.