Cache4 IT Solutions Ltd

Privacy Policy and Cookie Policy

May 2018

 

 

Background:

 

Cache4 IT Solutions Ltd understands that your privacy is important to you and that you care about how your information is used and shared online.  We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

 

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it.  Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site.  If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

 

  1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

 

“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;]
“Our Site” means this website, cache4itsolutions.co.uk
“United Kingdom and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and]
We/Us/Our” means Cache4 IT Solutions Ltd, a limited company registered in England under 09456480, whose registered address is Seavorchartered, Unit Gb Clifford Court, Cooper Way, Parkhouse, Carlisle, England, CA3 0JG and whose main trading address is McKnight House, Junction Street, Carlisle, Cumbria, CA2 5WH.

 

  1. Information About Us
    • Our Site, cache4itsolutions, is owned and operated by Cache4 IT Solutions Ltd, a limited company registered in England under 09456480, whose registered address is Seavorchartered, Unit Gb Clifford Court, Cooper Way, Parkhouse, Carlisle, England, CA3 0JG and whose main trading address is McKnight House, Junction Street, Carlisle, Cumbria, CA2 5WH. Our VAT number is 213 1874 32.

 

  1. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site.  It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users).  We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

 

  1. What Data Do We Collect?

Some data will be collected automatically by Our Site (for further details, please see Our Cookie Policy), other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in section 5, for example, when signing up for an Account.  Depending upon your use of Our Site, We may collect some or all of the following data:

  • Name;
  • Date of birth;
  • Gender;
  • Business/company name;
  • Job title;
  • Profession;
  • Contact information such as email addresses and telephone numbers;
  • Demographic information such as post code, preferences and interests;
  • IP address (automatically collected);
  • Web browser type and version (automatically collected);
  • Operating system (automatically collected);
  • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to automatically collected).

 

  1. How Do We Use Your Data?
    • All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.
    • We use your data to provide the best possible products and services to you. This includes:
      • Providing and managing your Account;
      • Providing and managing your access to Our Site;
      • Personalising and tailoring your experience on Our Site;
      • Supplying Our products and services to you;
      • Personalising and tailoring Our products and services for you;
      • Responding to communications from you;
      • Supplying you with email Insert Type of Email e.g. newsletters, alerts etc. that you have subscribed to (you may unsubscribe or opt-out at any time by Insert Description of Unsubscription Method;
      • Market research;
      • Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;

 

  • In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the products and services We can provide you without your consent for Us to be able to use such data.
  • With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
  • Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
    1. you have given consent to the processing of your personal data for one or more specific purposes;
    2. processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
    3. processing is necessary for compliance with a legal obligation to which we are subject;
    4. processing is necessary to protect the vital interests of you or of another natural person;
    5. processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
    6. processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data.

 

  1. How and Where Do We Store Your Data?
    • We only keep your data for as long as We need to in order to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
    • To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised used or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
    • Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).
  • Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed to safeguard and secure data collected through Our Site.  We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6.5          Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

 

  1. Do We Share Your Data?
    • We may have to share your personal data with third parties to supply products and services to you on Our behalf this may include to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them.  If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
    • We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
    • We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. Data will only be shared and used within the bounds of the law.
    • In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

 

  1. What Happens If Our Business Changes Hands?
    • We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.
    • In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

 

  1. How Can You Control Your Data?
    • When you submit information via Our Site, you may be given options to restrict Our use of your data. We aim to give you strong controls on Our use of your data (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details.
    • You may also wish to sign up to one or more of the preference services operating in the United Kingdom: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
  2. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it
    • You may access Our Site without providing any data at all.
    • You may restrict your internet browser’s use of Cookies. For more information, please see Our Cookie Policy
    • You may withdraw your consent for Us to use your personal data at any time by contacting Us. We will delete Your data from Our systems.  However, you acknowledge this may limit Our ability to provide the best possible products and services to you.

 

  1. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held).  Please contact Us for more details at info@cache4itsolutions.co.uk  or using the contact details below.

  1. What Cookies Do We Use and What For?

 

Please see Our Cookie Policy

 

  1. Summary of Your Rights under GDPR

13.1        Under the GDPR, you have:

  • The right to request access to your personal data;
  • The right to deletion of your personal data;
  • The right to correction of your personal data;
  • The right to objecting to processing of your personal data;
  • The right to request restriction of processing your personal data;
  • The right to withdraw consent.

13.2        To enforce any of the foregoing rights or if you have any other questions about Our Site of this Privacy Policy, please contact Us using the details set out below.

13.3        You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.  Alternatively, we may refuse to comply with your request in these circumstances.

                13.4        We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).  This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

  1. Automated Decision-Making and Profiling

14.1       In the event that We use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on You, You have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from Us.

14.2       The right described in section 14.1 does not apply in the following circumstances:

  1. The decision is necessary for the entry into, or performance of, a contract between the You and Us;
  2. The decision is authorised by law; or
  3. You have given you explicit consent.
  • Where We use your personal data for profiling purposes, the following shall apply:
    1. Clear information explaining the profiling will be provided, including its significance and the likely consequences;
    2. Appropriate mathematical or statistical procedures will be used;
    3. Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
    4. All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.
  1. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@cache4itsolutions.co.uk by telephone on 01228 812614, or by post at Mcknight House, Junction Street, Carlisle, CA2 5WH. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

  1. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law.  Any changes will be immediately posted on Our Site and you will be                              deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations.  We recommend that you check this page regularly to keep up-to-date.